French Speaking Services Account Manager (Client Strategic Partner)
7630 Omni Lane Apt 201 · Fort Myers, FL 33905
Thaina.firstname.lastname@example.org · 561-929 2802
Strategic Partner · Relationship Management · Product Development
Results-oriented professional with a limitless mindset for growth. Solid ability to develop and communicate goals in support of the business’ mission. Strong organization, time management, and prioritization skills. Superb problem-solving skills coupled with a tenacious attitude and determination that serves as an example to others.
· Customer Service-Centric
· Strategic Thinker
· Growth Agent
· Value Focused
· Relationship Management
· Identifies Solutions
· Project Management
· Goal-Setting & Attainment
· Deadline Oriented
· Fluent in French, English and Haitian Creole
GARTNER 2014 to present
Drive high retention rates of Canadian Public Sector Accounts (Healthcare, Government, Education). Focus on increasing quality client interactions and resource engagement that drives high business impact. Strategic partner for 160+ C-level executives on mission critical priorities/KPIs. Support contract renewal in a team setting, and foster “clients for life” loyalty.
Ø On track for Winners Circle 2017.
Ø Increased client engagement from 88% to 97% over the past 3 years in territory.
Ø Increased client retention to from 78.2% to 824% with Public Sector Canada, and 13% overall growth.
Ø Managed accounts totaling over $3 million in contract value.
Ø Worked on and helped create collaborative Retention Lifecycle to unify sales and service strategy.
Ø Led Service and Sales best practice workshop for Client Partner Group Americas 2017 Kickoff.
Ø Mentor over 15 new Client Partners and cross mentored in other business units.
Ø Recognized for “Outstanding Performance and Lasting Contributions” 2015.
Ø Recognized for top Performer of the Client Partner in Peer Connect Activity globally.
Ø Pilot lead and SME for AL Prioritization tool, provided user feedback for global roll-out.
Ø Peer recognized as CPG Americas Employee of the Quarter.
WELLS FARGO BANK, N.A 2010-2014
Personal Banker (Safe)
Provide prompt high quality customer service along with support to clients, Private Bankers and management.
Performing wide range of services including: Coach new bankers and lead tellers, account
servicing/maintenance (account reconciliation, address change, stop payments, account
closings, transfers) and problem resolution.
Work with other business units and branches to achieve district goals.
Organize weekly meetings for deadlines for the team to achieve goals.
Spending up to 80% of time on sales and up to 20% of new business acquisition.
Ø Continuous “Top Performer” Achievements with 3 promotions.
Ø Rotated as Interim Store Manager for 3 different branches in Virginia.
Ø Brought in over 500k worth of business to Private Banking .
CLINTON GLOBAL INITIATIVE (CGIU) 2009
Participated in the program with about 1000 students from around the world. All student participants:
Ø Worked on putting into action commitments designed to tackle global challenges such a: Human Rights, Poverty Alleviation, Public Health and much more.
Ø Met with non-profit organizations and corporations to help with the process, growth and marketing.
Ø Participated in workshops and meetings that focused on global challenges.
Ø Learned the specific steps to take to make it realistic.
Strategic Marketing Plan Group 2014
8 weeks project implementation on:
Ø How USFOREX can efficiently and effectively market its foreign exchange services to Liberty University.
Ø Worked as a group to come up with recommendation for project implementation:
o Research on demand shifters; SWOT analysis; Company data analysis.
o Learned Banner Integration and how to promote it to other Universities.
Ø Won project for USFOREX Marketing concept
EDUCATION AND CREDENTIALS
M.B.A. Business Administration
Liberty University 2017
B.A. International Business and Trade
Minor in Marketing
Florida Atlantic University 2011
A.A. Business Administration and Management
Palm Beach Community College 2009
Vice President of Haitian Club (Konbit Kreyol) 2008-2009
Clinton Global Initiative Participant (CGIU) 2009
- Fluent in French and Haitian Creole and English
August 2007/December 2011
Bachelors of Arts in International Business and Trade (Minor in Marketing) at Florida Atlantic University
August 2013/May 2017
MBA in Business Administration at Liberty University