Passport No. J8460166
Intend to build a career with leading corporate environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.
The Palms Town and Country Club May 2016 – Present
Membership Executive and Cashier (Accounts Department).
l Controls flow of cash into and out of the Outlet and prepares the daily deposit in a timely and accurate manner:
l Generate bill/invoice, Maintaining all billing & collection records.
l Issues safety deposit box keys as needed:
l Handle cash payments, credit/debit card payments, cheque Payments, online payments.
l Liaise with other cashiers regarding discrepancies and resolve any problems. Provide additional training to cashiers when errors are constantly occurring.
l Ensure all internal controls are in place to minimise fraud in cash handling.
l Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
l Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
l Attends work on time and as scheduled.
l Follows hotel grooming, hygiene and dress standards.
l Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
l Maintains a favorable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
l Giving the show around of the resort to the walk-in guest and telling them about all the facilities.
l Selling the membership of the resort, Signing up new guests, retrieving guest data, presenting relevant product information.
l Provide information to guest hotel policies, services and amenities.
l Respond to all guest inquiries and complaints and conduct collection activity on active and inactive accounts.
ITC Hotels in Club ITC Culinaire Membership programme May 2015 – April 2016
l To enroll the guest for Club ITC Culinaire membership.
l Check all the documents like – valid photo id proof, passport size photograph and Club ITC Culinaire membership form (all the information is correct or not).
l Getting the membership card printed.
l Getting cards through runner and Tag all the cards through (RFID) Radio Frequency Identification.
l Ensure kit of the card is properly prepared which includes (membership card, vouchers, and a booklet).
l Dispatch the kit to the guest.
l Call the guest for the confirmation of receipt of kit.
l Continuously take the follow up of guests, to provide the best services as the profile of the guests is like – CEOs senior corporate managers, cricketers etc.
l Maintain database of the guests.
LBF TRAVEL January 2015 – May 2015
Travel Insurance Sales Executive (For Travel Guard)
and credit card verification department for 5 months.
l M.B.A. IN FINANCE & MARKETING UTTAR PRADESH TECHNICAL UNIVERSITY.
Name of the Organization: – HSBC Bank, NOIDA Sec-18.
Duration : – 45 Days.
Project Title : – Small & Medium Enterprises.
l BACHELOR IN COMMERCE FROM M.J.P. ROHILKHAND UNIVERSITY BAREILLY.
l Secondary from S V inter college 2004 (UP Board).
l Senior Secondary from SV inter college 2006 (UP Board)
l INTERNATIONAL AND DOMESTIC TICKETING COURSE FROM TMI ACADEMY.
l Software’s knowledge:- Amadeus, Sabre, Sky-speed, Siebel, CMS, WINHMS.
l Operating System: – Windows XP & Windows 7.
l Application Packages:- MS-OFFICE–Ms-Excel, Ms- word.
ACHIEVEMENTS AND EFFORTS
l Awarded employee of the month twice due to guest praise for my efficiency and genial attitude.
l Proven ability to quickly and efficiently serve guests, registering zero complaints during my tenure.
l Approach all work activities with a deliberate focus to ensure that each task is completed correctly, efficiently, and effectively.
l Seek and actively learn new information to keep up to date with new skill requirements.
l Achieve high levels of multi-tasking ability by remaining focused and goal oriented, completing several tasks simultaneously to reach desired targets.
l Commended by peers for displaying a good attitude, working hard, and setting and achieving personal goals.
l Trained two new employees in how to use Winhms, entering guest data and organizing guest interaction logs.
l Internet surfing, Visiting New Places, Swimming & Badminton.
DATE OF BIRTH: 23 Dec. 1989
FATHER’S NAME: Mr. Sunil Rastogi
LANGUAGE KNOWN: English & Hindi
ADDRESS: 105 B, 4th Floor Humayunpur
Safadarjung Enclave, New Delhi.
Place: NEW DELHI (TARUN RASTOGI)
- and effectively.
- registering zero complaints during my tenure. Approach all work activities with deliberate focus to ensure that each task is completed correctly
- Awarded employee of the month twice due to guest praise for my efficiency and genial attitude. Proven ability to quickly and efficiently serve guests
JULY 2009 TO JUNE 2011
MBA at RBMI
I am looking for a full-time job in Canada and want to settle there, Please help me to know the full process.
MAY 2016 TO PRESNT
EXECUTIVE CASHIER at THE PALMS TOWN & COUNTRY CLUB