" Business Management Professional"
Mobile: 09873183917 E-Mail: firstname.lastname@example.org
AREAS OF EXPERTISE
ð Understanding the needs of the business partners and identifying initiatives that will allow business to meet those strategic goals.
ð Operationalising the plan, pipeline management and orchestration across virtual teams.
ð Developing reports and Scorecard to help business with deep insights.
Marketing / Business Development
ð Identifying streams for revenue growth & developing marketing plans to build consumer preference.
ð Conducting ROI analysis of the various Marketing funds allocated to the Segment.
ð Overseeing the sales & marketing operations, thereby achieving increased sales growth.
Training and Development
ð Imparting training for the sales teams on tools & sales cycle.
ð Conceptualizing & developing need based training modules for team members to enhance their efficiency.
ð Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
ð Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
Jan’11 – to date Sales Management Advisor IBM India Pvt Ltd.,Delhi
The Growth Path
Jan’11 – Jan’13 Sales Management Advisor – India (North and East)
Jan’13 – Jun’14 Sales Management Advisor – Global Accounts based in Europe
Jun’14 – Dec’15 Sales Management Advisor – Consulting Group (Communication / FSS Sector – APAC Region)
Jan’15 – to date Business Operations Manager – Communication Sector (APAC Region)
ð Provide end-to-end seamless integrated support to our sales leaders for development of objectives and formulation of strategies.
ð Acting as a focal point to propose improvements of methods to senior leadership team on Sales review at region and WW level
ð Enabling management to foresee challenges being faced by the team members in achieving or optimizing revenue.
ð Drive client care activities and ensure closure of open CSAT issues.
ð In-depth analysis of the periodic revenue generation viz-a-viz the budgeted target.
ð Making client aware of updates in business and organizations circumstances.
ð Keeping the track and reporting of records, team reports and further organizational details.
ð Keeping an observation of staff and management activities and evaluating the particulars of team performance.
ð Pipeline Management – Gap to coverage, Pipeline by Sales Plays, Providing insights by brand and suggesting course correction, ensuring pipeline hygiene.
ð Liaison with the other support teams like HR, Finance, marketing to provide insights on the key performance indicators.
Nov’04 – Jan’11 Microsoft Corporation India Ltd., Delhi
The Growth Path
Nov’04 – Apr’06 Sales Excellence Program Executive (On Contract with InfoVision Solutions)
Apr’06 – Jan’11 Sales Excellence Business Analyst
ð Steering operational excellence through Rhythm of Business (ROB) which includes operationalising the 3 year plan and monitoring pipeline management, forecasting, budgeting, commitments setting as well as quota distribution.
ð Assigning metric target amongst the sales teams, tracking their achievements and suggesting corrective steps in case of deviations.
ð Analyzing the revenue attainment for the Indian subsidiary and advising on shortfalls or upsides.
ð Evaluating the future revenue by checking the deals in process and its chances to close in the coming months.
ð Assisting the management on budgeting and quota setting for the field.
ð Formulating & reviewing Productivity Score Cards of Sales Employees.
ð Organise Account planning sessions and ensure all guidelines are adhered.
ð Conduct Account & deal reviews for expediting closure.
ð Conducting ROI analysis on the various funds provided by the management to facilitate smooth running of business operations.
ð Organising training programmes for the adoption and deployment of tools by Sales Team.
ð Merit of having received a Green Scorecard.
ð Pivotal in ensuring smooth launch of quotas across all roles and multiple product groups based on the market growth and competitive landscape.
ð Successfully achieved revenue targets every month through operational excellence in deal review boards, pipeline and forecast management.
ð Accredited with Execution Excellence Award – 2010.
Jul’03 – Nov’04 Executive – MIS E-bookers (Tecnovate), Delhi
ð Assessing sales and calls data of around 1000 staff members of sales and service departments spread across 12 European Countries and Delhi Office.
ð Preparing daily agent interaction reports from the Call Management System (CMS) showing agent’s detail activity.
ð Tracking break time / productive hours of agents and linking these reports with the Incentive Calculation.
ð Analyzing and compiling of all reports for ebookers Plc., Travelbag and Bridge the World.
ð Forecasting call patterns using historic data & travel market conditions.
ð Managing staffing arrangements and roster for sales & service staff members.
ð Developing new tracking parameters for the Operations Team.
ð Recognised as Employee of the Month.
Oct’00 – Mar’02 InterGlobe Enterprises, Delhi
Key Assignments Held:
As Executive Assistant – Galileo India (Oct’01 – Mar’02):
ð Preparing & forwarding MIS Reports to the General Manager’s Office on productivity for all travel agencies as well as analysis of the revenue versus investment for agencies.
ð Monitoring status update on the company performance in the national and international market.
ð Making Statistical Reports & Presentations.
As Executive- Marketing Support – United Airlines (May’01 – Oct’01):
ð Spearheading all the activities outlined in the activity plan & coordinating with suppliers for promotional material.
ð Collecting news relevant to the aviation industry and ensuring that concerned departments are updated on the recent development.
ð Assisting the Head of Department with reports and formulating marketing strategies.
As Customer Services Officer – Scandinavian Airlines (Oct’00 – May’01):
ð Tracking lost baggage as well as handling passenger queries & resolving grievances.
ð Updating details of reservation on AMADEUS and SAS Reservation System.
ð Assisting the Station Manager through mails on making station reports and presentations.
Commenced career with Jet Airways, Delhi as Customer Services Executive. (Dec’97 – Sep’00)
MBA (Finance) Symbiosis Centre of Distance Learning, Pune 2010
B.Com. Delhi College of Arts and Commerce, Delhi University 1996
Date of Birth : 15th October, 1975
Permanent Address : U – 24A /40, Town Houses, DLF Phase – III, Gurgaon – 122002, Haryana
Languages Known : English, Hindi & Punjabi
Preferred Industry : IT-Software / Software Services / Telecom / ISP / Oil & Gas / Power / Infrastructure / Energy
- Business Analysis
- CRM Training
- Sales Operations Management
- team player