Technical publications writer experienced in software and engineering industries. Experienced in project management processes.
Information Developer/Technical Writer
Work with senior developers to develop information solutions to assist global customers and support their learning needs. Contribute to and uses audience and task analyses. Develop information for a range of customer deliverables.
§ Develop user-focused content, including online help files and printed manuals.
§ Learn the product, conduct research, and define document content and scope.
§ Develop new and maintain existing information solutions for end-users, installers, administrators, and implementers of products.
§ Use audience and task analysis to plan and create product documentation.
§ Understand and use topic-based authoring tools to create product documentation. Comprehend and manage dependencies and relationships between content objects to create and maintain information that is reused across multiple deliverables (such as documentation and online help), across various types of media (html and pdf), and across multiple releases and products.
§ Research new products and changes to existing products to assess customer impact.
§ Modify information products in response to customer feedback and other assessments.
Metso Power 2004-2013
Project Administrator/Administrative Assistant
Served as administrative assistant to the members of the Capital Projects Execution Team and the Director of Capital Projects.
§ Prepared reports, documents, correspondence, and presentations for multi-million dollar boiler engineering projects.
§ Managed the creation of boiler operation manuals, including document copyediting, hard copy production, and issuance to clients.
§ Prepared foreign and domestic travel arrangements for the project management team.
§ Managed expense-reporting tasks for the project management team.
§ Facilitated meeting arrangements.
§ Attended project meetings. Took minutes and distributed notes to the project team.
§ Served on the taskforce to develop the project execution database system. Wrote specifications for new functionality.
§ Designed manuals used for training employees on the project execution database system.
MCI (Formerly WorldCom) 1997-2004
Branch Business Administrator
Served as administrative assistant to the Director of Major Account Sales.
§ Created reports, documents, and presentations as needed for the Sales Management Team.
§ Maintained sales and performance records for 5 sales teams and 1 service team.
§ Designed and implemented tracking programs of all accounts assigned to service team.
§ Prepared and edited departmental correspondence.
Peace College Associate’s Degree, Liberal Arts
UNC-Charlotte Bachelor of Arts, Political Science
UC-San Diego (Online) Certificate, Technical Writing
MadWorld 2017, San Diego, California
Madcap Flare, HTML5, CSS3, Word, Excel, PowerPoint, Lotus Notes, Microsoft Outlook, Adobe Acrobat, Notepad ++
Endhaven Elementary School: Media Center Assistance and Book Fair Fundraisers