Detail-oriented individual seeking position as a technical publications writer. Experienced in software and mechanical engineering industries. Exceptional interpersonal skills to facilitate communication in any team environment.
Work with senior developers to develop information solutions to assist global customers and support their learning needs. Contribute to and use audience and task analyses. Develop information for a range of customer deliverables.
§ Develop user-focused content, including online help files and printed manuals.
§ Learn the product, conduct research, and define document content and scope.
§ Develop new and maintain existing information solutions for end-users, installers, administrators, and implementers of products.
§ Use audience and task analysis to plan and create product documentation.
§ Understand and use Madcap Flare to create product documentation. Manage dependencies and relationships between content objects to create and maintain information that is reused across multiple deliverables (such as documentation and online help), across various types of media (HTML and PDF), and across multiple releases and products.
§ Research new products and changes to existing products to assess customer impact.
§ Modify information products in response to customer feedback and other assessments.
Served as administrative assistant to the members of the Capital Projects Execution Team and the Director of Capital Projects.
§ Prepared reports, documents, correspondence, and presentations for multi-million dollar boiler engineering projects.
§ Prepared foreign and domestic travel arrangements for the project management team.
§ Managed expense-reporting tasks for the project management team.
§ Facilitated meeting arrangements.
§ Attended project meetings. Took minutes and distributed notes to the project team.
§ Managed the creation of boiler operation manuals, including document copyediting, hard copy production, and issuance to clients.
§ Served on the taskforce to develop the project execution database system. Wrote specifications for new functionality.
§ Designed manuals used for training employees on the project execution database system.
MCI (Formerly WorldCom) 1997-2004
Branch Business Administrator
Served as administrative assistant to the Director of Major Account Sales.
§ Created reports, documents, and presentations as needed for the Sales Management Team.
§ Maintained sales and performance records for 5 sales teams and 1 service team.
§ Designed and implemented tracking programs of all accounts assigned to service team.
§ Prepared and edited departmental correspondence.
Peace College Associate’s Degree, Liberal Arts
University of North Carolina at Charlotte Bachelor of Arts, Political Science
University of California at San Diego (Online) Certificate, Technical Writing
MadWorld 2017, San Diego, California
Madcap Flare, HTML5, CSS3, Word, Excel, PowerPoint, Lotus Notes, Microsoft Outlook, Adobe Acrobat, Notepad ++, Software Development Life Cycle
Endhaven Elementary School: Media Center Assistance and Book Fair Fundraisers
- January 2012 - December 2013
Certificate in Technical Writing at University of California - San Diego
- August 1991 - August 1993
Bachelor of Arts, Political Science at University of North Carolina - Charlotte
- August 1989 - May 1991
Associate of Arts, Liberal Studies at Peace College (Raleigh, NC)
- February 2014 to Present
Information Developer at Siemens
- December 2004 - October 2013
Project Administrator at Valmet
- May 1997 - December 2004
Branch Business Administrator at MCI Worldcom