Specialist - Operations Analyst
To secure a challenging position where I can effectively contribute my skill, upgrading myself as per industry standards and grow with the organization professionally and personally.
Post Graduate in Master of Business Administration specialized in Finance (2011) from Visvesvaraya Technological University, Belgaum, Karnataka
Fidelity Business Services India Private Limited (2012-2016)
Designation – Specialist-Operations Analyst
> Review Power of Attorney and Court orders, Guardianship and Conservatorship documents
> Approve legal documents on the basis of IGO/NIGO
> Grant access to third parties
Designation – Specialist
> Facilitate and train new Hires, coach and mentor them to make them process expertise.
> Act as an effective back up for work group leader.
> Effective management of workflow to ensure no customer impact.
> Conduct Brian Storming sessions for the team, encourage and motivate them to contribute towards process improvement ideas and get these into implementation stage.
> Lead SME calls, represent team on Dispute calls, Error Analysis Calls and Tactical calls.
> Conducting team engagement activities like fun activities, risk awareness campaign and so on.
> Coach and mentor associates to meet their goals.
Designation – Senior Associate
> Take initiatives and responsibilities in learning reports.
> Train new hires and peers sharing best practices.
> Contribute towards Eureka ideation forum by giving customer-centric ideas.
Designation – Process Associate
> Focus on quick learning the process.
> Focus on meeting the core KPI’s (Accuracy, Productivity and Utilization).
> Focus on getting trained on cross trained process.
Awards and Honors:
D1 and D2 Certified (Domain Certification)
Zero Defect Award
Eureka Top Individual Award
You Earned It Award (YEI)
On the Spot Award
Quality Champion Award
Microsoft Office, Tally 9.0.