Mohammad ****** *******
Senior business analyst
MOHAMMAD HASSAN ALMORSY
Mobile: +966 545526484 | Email ID: [email protected]| Address: Riyadh, Saudi Arabia
BUSINESS ANALYST / DATA ANALYST / SOLUTION DESIGNER/ APPLICATION SPECIALIST
Snapshot: A seasoned IT Professional having over 12 years of vivid experience.
Involved in Project Delivery Management, Support Service Management, Business Analytics/Intelligence, Business Report design & development specially for IT Telecom domain.
Extensive experience in Project Delivery Management involving Requirement Analysis & Finalization, Scoping, Estimation, Scheduling, Quality & KPI Monitoring, Risk management, Control and Delivery.
Extensive experience in support and maintenance of Telecom BSS Applications including Installation, Configuration, Administration, Tuning, Migration and Service/Production Support for complex Information Solutions in Client Server environment; Data definition, migration, manipulation, reporting &analysis.
Efficient Team Leader & SME Player, combining communication, interpersonal & problem-solving skills with analytical, decision making and leadership capabilities to enhance organizational objectives.
• Project Management Professional (PMP) training certificate
• Hortonworks Certified Associate
• TIBCO Certified Professional for TIBCO BusinessWorks™ 5 Score 100%
• TM Forum certified (Frameworx, eTOM, SID, RA)
• Introduction to Big Data
Operating Systems: UNIX, Windows
Languages: Java, SQL, PL/SQL, Python, Octave
Databases: Oracle, MS SQL Server
Big Data: Machine Learning, Hadoop
Development Tools: SSIS, SSAS, XML, HTML
BI Tool: SSIS, Tableau
Reporting Tool: SSRS, Crystal Report
Saudi Telecom Company, Riyadh, Saudi Arabia (Aug 2014 onwards)
Solution Architect/Senior Business Consultant
Managing technical/functional guidance and evaluation to Management for third-party OSS/BSS solutions analysis, selection and transition to integrate as part of the overall architecture.
Monitor lifecycle of project with all phases (Requirement gathering, Requirement Analysis, Design, Development, Implementation, Data Migration, E2E, UAT, Cut-off, Parallel run, support, handover to operation) and evaluate customer reviews for business process.
Assuring End-to-End service solution timelines are met for Project and business as usual (BAU) deliverables through overall system architecture, high-level software designs for integration or new software functions.
Prepare PowerPoint presentations for various complex ideas and prepare visual and written interpretations for business projects /system integrations.
Analyze and report delivery risks and opportunities along with evaluating plans for various meetings and provide consultation of Business/IT process.
Coordinate with functional departments, end users, relevant business stakeholders and manage their inquiries and all developer/vendor issues and provide feedback on progress and resolution.
Work with Architects and other domains Business Analysts to ensure that the data models accurately reflect the business use case model, technical requirements, and are reconciled with each other.
Scope, define and design solution offerings, driving end-to-end technical solutions.
Internal organization leveraging and consulting with TMF Standards (eTOM, SID, RA) from Business and IT prospective.
Ensure that the application architecture is designed with a high degree of modularity, scalability, robust and integrated seamlessly into existing networks and systems.
Evaluation and assessment of change requests to architecture during development and test stages and responsible for maintaining architecture up to date on redesigns or evolution to next stage of service architecture.
Reviewing Detailed Level design, High Level Design documents with all application interfaces.
Accountable to lead Performing functional requirements gathering, vetting, analysis of existing application protocols and software tools and prepare, maintain and update requirement documents/diagrams for business processes.
Providing on-site functional & technical guidance as SME for the application usage with direct assistance to business end users of the telecom wholesale Department such as resolving and troubleshooting operational problems.
Provide advanced application support to effectively utilize the system infrastructure and resources with high level administration.
Run and maintain SQL queries, ad-hawk reports for Business demand along with supporting business via reporting and data analysis.
Spearheading design & develop interface applications, business objects report.
Lead & Support End-to-End testing and execution of (UAT, BAT) acceptance tests against previously defined and signed-off business requirements or user stories based on acceptance criteria.
perform test scenarios on system and maintain records of system defects along with tests on new functionalities in system.
CSG international, Dubai, UAE (April 2011 to August 2014)
Onsite Second Level Support to customer
Review Support Tickets opened by Operations, Report tickets to CSG support team.
Analyse requirements in BRSD (Business Requirement Specification Document)
Report errors in trunks correlations to Mediation team and follow up on until fixed.
tracking Log errors from operations team.
Design solution of change requests in integration between ITU and WBMS.
Developing Required Business ad-hawk Reports using SQL.
Developing new reports using SRSS.
Implementing DB objects modifications (Stored Procedures, DB Packages).
Development of new changes in core interfaces code with CSG Route.
Daily check a suspended calls report related to correlation.
Daily meeting for current onsite activities/issues updates.
Share technical advices and consultations when needed.
Owner of customer infrastructure technical details for any requirement.
supporting the customer in making technical decisions.
Participate in planning for the new requirements and projects.
Acting as Single Point of Contact to the customer for:
– Being the nexus for any communication between customer and CSG.
– Helping customer for clearing customer points and concerns.
– Follow up with pending issues.
– Coordinate with STC IT demand to start the UAT.
– Report any UAT bugs to the development team and follow up until fixed.
– Participate in the UAT with IT demand to ensure successful UAT.
– Follow up with development team on due dates for product deployment of new CR patches.
BMC, Riyadh, Saudi Arabia (April 2009 to March 2011)
Fraud and Revenue Assurance analyst and support
Onsite Second Level Support to customer
Oversight of the software/hardware sizing, implementation, installation and configuration.
Working to identify project data requirements.
Development and review of interfaces requirements.
Gathering customer (STC) Information & different agreements.
Review & Update Call Scenario Document.
Planning and overseeing the implementation new CRs and modifications of the implemented interfaces
2nd level technical support for the system (Nikira) which is processing more than 100 million CDR per day
Works closely with GSM network department in case of Call Data Records structure change and issue CRs to customer in case of new business requirements like new numbering plan, Mobile number portability.
Developing Customized reports on SSRS 2005, SSRS2008.
Developing Customized reports using Unix shell scripts.
Revenue Assurance and Fraud Detection Business Analysis.
maintaining, design and implementation of existing and new fraud detection tools.
Communicates with branch staff and management with risk recommendations.
Provide and communicate management reports as required as well as direct ad-hawk technical reports from DB.
Responsible for evaluating current processes and policies and recommending improvements.
Responsible for implementing business documents created by business users into the system.
Billing business rules for all data types:
– GSM: postpaid-prepaid – In roamer – out roamer –NRTDE – GPRS-interconnect
– PSTN: post-paid – cabins – smartcards -NGN
Asset Technology Group, Cairo, Egypt (Nov 2006 to Dec 2008)
Design and develop the middleware interfaces for billing system using TIBCO Middleware.
Developing software applications using Java technologies and Oracle databases.
Design and develop the middleware interfaces (TIBCO BW) for CRM Siebel system.
Design business scenario for CMS (TIBCO adapter for the billing system).
Constructing business processes using Oracle BPEL.
Gathering business requirements and create requirements specifications document.
Developing supporting documentation, user guide, operational and maintenance manuals.
B. Sc. (Computer Engineering), from Ain Shams University in Cairo (2006)
Date of birth: 10-04-1983
Languages known: English and Arabic