Hang10Dsitribution, Tamarindo, Guanacaste • 2018 -present
IT Coordinator & Sales
Manage the Windows Server infrastructure and Apps and responsible for IT projects as the implementation of new ERP and CRM.
Maximum Legal Services, Tamarindo, Guanacaste • 2017 -2017
IT operations, IT project implementations.
Asesores-e, Lima, Perú • 2016 2017
Bitrix24 CRM integrators and consulters
Bitrix24 Consulter & Trainer
Remote consultancy and training CRM Bitrix24
GRUPO SEEI, Caracas, Venezuela • 2012 – 2017
The group is a project management, engineering and construction for the energy industry. Corporate headquarter is based in Caracas to support main ongoing activities in the Latin America and Caribbean.
Corporate IT Manager
Lead and Managed the corporation’s IT function. Main 1st phase challenges are consolidating global IT infrastructure and adopt a new ERP (SAP Business All in One); consequently, help coach the change an ERP deployment implies; help to build an IT organization and defining technologies required by the business for the transformation plan of the corporate. 2nd phase relates to delivering and maintaining state of the art the high-quality business applications.
Built an IT organization to better respond to the business needs and to embrace the new era of digital focused provide agility, costumer orientation and flexibility through the resign and rebuild of core application, making the company more transparent and agile.
Led the ERP SAP implementation project modules: finance, logistic, sales, projects and personally directed all system software and hardware upgrades and audits that resulted in optimizing business process, internally improve our productivity, externally delivered a better customer experience and accelerate response times in functional areas as finance, logistic, sales and projects.
· Managed the effort to implement the new Unified Communication System through MS Lync in the cloud that enabled enhanced customer IT services and Collaboration from intercompany customers as well as a decrease of 35% cost in intercompany calls.
· Lead the migration of 30 Server form Microsoft Windows Server 2008 R2 to Windows Server 2012 ( DC, AD,DNS, File & Print, Apps).
· Consolidated the data centers infrastructure through Virtualization tools that brought an economy of 40% of TCO and making the IT processes more agile.
PETROBRAS, Caracas, Venezuela • 2008- 2012
Brazilian Energy Company
Senior IT Analyst
Provide IT support and ensures that all customer expectations have been met through delivery of services or projects between the main office in Brazil and Venezuela BU.
Developed and coordinated the implementation of the Backup and Restore solution and annually tested a comprehensive Disaster Recovery plan to safeguard the company’s assets and reduce backup & restore times, and simplified backup & restore management.
Led the team responsible for upgrading the Landmark R5000 DWS system, which reduced costs and facilitated new features.
Reduced annual SW License, hardware maintenance contract costs 40% by consolidating multiple contracts and negotiating a single and unified plan.
Participated in roll out of the solution of (IT service management-ITSM) as standard applicable to all the entities in Petrobras Worldwide that resulted in unified processes and a successful operational organization of Petrobras IT Services as well as an optimization of the cost.
Performed the Migration from Windows Server 2000 to Windows server 2008 in Venezuela BU according to the directions of main office in Brazil.
Implemented the document management system that enabled a better control of the projects documentation, versioning and improving the productivity of the users.
Participated in the infrastructure design and supporting the Finance and logistic function to implement SAP in the Mexico BU.
Led the implementation of the balance score card dashboard as well as the projects reports system to the main office in Brazil using Oracle WebLogic.
Led the connection of local Legacy apps to the Main office in Brazil through the Middleware Oracle Fusion.
Turismo Maso International, Caracas, Venezuela • 2005- 2008
Local leader Tourism Company based in Venezuela
IT Manager (Continued)
Lead habitual IT operations as Helpdesk, Infrastructure, Business applications, assure appropriate IT and Telecom operations and facilitating IT service delivery to the group.
Led the ERP deployment; that helped and enabled to build the foundations of an enterprise based on corporate governance and improved business process.
· Managed the effort to replace antiquated video conferencing and phone equipment, including installing new wiring, switches, and software that enabled enhanced customer service and productivity.
Redesigned computer room layout to accommodate equipment enhancements and to create a more efficient and productive work environment.
Led the control invoice system development that allowed improving the time responses to approve bills and keep track of the invoices.
Installed bar coding software and hardware to significantly improve inventory control.
ConocoPhillips, Caracas, Venezuela •2000- 2005
USA Energy Company
Provide Technical support to Venezuela BU, Troubleshoot issues, Telecom operations (Video Conferencing, audio visual equipment management, Monitor WAN links, cell phone management), hardware maintenance (Printers, desktops, and servers). E&P Apps administrator.
EDUCATION & RELEVANT COURSEWORK
Master Executive in Business Information Technology and Communication Management, Escuela de Organización Industrial (EOI) Madrid- Spain 2007
Diploma in Digital Marketing Management, Universidad Central de Venezuela, Venezuela 2015
BS, Informatic Engineer, Alejandro de Humboldt University, Caracas, Venezuela 2005
PMP Boot Camp (Project management Professional PMI).Noguera KRM. 2011
•SAP• MS Dynamics • Proficient in MS Office & MS Project • Firewalls • Java • SCRUM/SDLC • PMP • MS Sharepoint • MS Exchange • MS SQL, Oracle • SaaS, PaaS, IaaS • Virtualization VMware Esxi • Electronic Document Management System (EDMS) FileNet,Documentum,Panagon, eDocs • Win Server 2008/2012• Open source SW Linux, web services, enterprise service bus, API• EMC Networker Backup/Restore • SCRUM • Digital Forensic Analysis/Pentester • CRM Bitrix/Salesforce