ELLIOTT MUZA (MALE 40)
270 Brook Road, Helens veal, Borrow dale, Harare, Zimbabwe (+263 777 821 942)
C/O Lake Tanganyika Hotel, P.O Box 1196, Kigoma, Tanzania (+255 768 683 287)
GENERAL MANAGER – HOSPITALITY
I am an entrepreneurial hotel General Manager spanning 15 years successful track record of opening, growing, acquiring and running luxury hotel chains and resorts in Africa. International business development in highly competitive markets, formulating and implementing policies, logistics, procurement and training. Brand management specialist with extensive practice in project due diligence work, market analysis, price yielding, forecasting, budgeting and cost controls. Good background knowledge of accounting and statistics for financial viability. Global travel and industry exposure in Europe and Asia.
Certified leader trainer- Afrihost
Basic security and safety in the field- United Nations
Corporate Governance- Institute of Directors UK
Geographic information systems compliant Arc map 9.3
General Manager – June 2013 – present
Lake Tanganyika Hotel – Kigoma – Tanzania
Turning around hotel operations, standards training and marketing.
Developing growth and new market entry strategies for financial viability.
Enhancing menus with streams of new products and production processes.
Developing pricing and business models in compliance with statutory instruments.
Defining and implementing corporate strategies and targeted advertising campaigns.
Defining the intellectual property and brand operations of service offerings.
Implementing strong financial reporting and controls to ensure visible performance.
Overseeing the hiring and grooming of critical management talent driving success.
Instilling a customer centric culture among personnel to build satisfaction and increase the overall customer base.
Establishing a repeatable system for rapidly selecting sites and establishing operations for new properties in Burundi and DRC.
Developing “Training packs” that provide development, procurement, operations brand standards and compliance manuals.
Tracking revenue and yield management practices and effecting corrective action.
Preparing monthly statistical reports on property management systems, market segmentation and yield.
Implementing all audits, data integrity reports and rectifying deviations thereof.
Participating in business development by generating sales leads in all market segments.
Supervising activities of repair, installations of machines, tools, equipment, maintenance of buildings, grounds and utility systems.
Timely and accurate preparation of internal and external reports for the board of Directors.
General Manager’ – Accor Budget Hotels –January 2010- April 2013
Expart Secondment by AMSCO B.V – a regional U.N.D.P project – Lagos-Nigeria
Key Tasks – Operations, Development and Acquisitions
To manage, Concepts, designs, construction, feasibility, equipping &handover
To control, Aesthetics and ergonomics, technical requirements, efficiency of layouts, operational, maintenance contracts and staffing.
To provide budgets, design approvals, costs (Actual vs. budget), information requirements, and progress vs. programs and updated feasibility.
Provided best in class customer destination experience for the Accor’ budget hotel brand trading as Travel house budget Hotels.
Implementing the project task’s roll out of clean budget hotels in different states.
Provided direct leadership and cross functional support on daily business operations.
Identifying new sites suitable for group strategy and growing the portfolio within the 3 star budget hotel market category.
To initiate and oversee a structured due diligence process for Board decisions’
To institute a process of refurbishments and upgrades on all existing and future properties aligning with its corporate image and agreed budgets.
Valuating and appointing key contractors relating to all aspects of FF& E.
Accountable for compiling, managing and reporting on budgetary matters on new hotel builds and refurbishment projects.
Facilitating and planning all aspects relating to interior spacing, guest room designs, and public areas plus back of house facilities.
Constructed and operated Travel-house Ibadan and assisted Ibis Budget and Epee Resort with pre-opening initiatives.
Direct P&L oversight for the multi-unit operations with over 200 spans of command.
Increased occupancy by 27%, with a dynamic web design and voice reservations.
Established the 3 star/3 diamond as a signature property for the budget hotel brand.
General Manager- January 2006- December 2009
Giraffe Ocean view Resort- Dar’es salaam, Tanzania
Premium Beach resort hotel, directing CAP Ex project and future investments.
Revitalised the hotel with average reputation into an economically buoyant award winning player, adding 40 more rooms to the inventory.
Introduced new financial policies, service levels, yield management practices internet bookings to improve REVPAR for long term stability, conserving resources.
Upgraded in room facilities, sales and marketing with more seasonal packages.
Increased occupancy to 85% @USD 185 ARR and reorganised F&B into SBUS.
Identifying, negotiating growth moves and initiating key investment opportunities.
Performing due diligence processes for developments managing investor relations.
Compiling revenue and budgetary forecasts for existing resort and those in view.
Detailing all operational ergonomics, standards, sourcing and procurement aspects.
Conceptualization, planning and implementation of the agreed policies by the Board.
Developed work plans and won long term lodging and dining agreements with a number of corporate clients, tour operators and non-governmental organisations.
Won a 4 star rating award by the East African Community Hotels Classification after a highly successful implementation of the required standard ratings.
Deputy General Manager – January 2003- December 2005
Intercontinental Elephant Hills Resort – Victoria Falls- Zimbabwe
Assisting the General Manager overseeing the multimillion dollar remodel while still open for business, launching “Guest Value” program moving retention by 30%.
Propelled market share by pushing the market penetration index to exceed 100%.
Hotel operations management, budget development and cost control.
Planning, organizing, marketing, mobilizing and implementing company procedures.
Opening new business lines with new clients in order to satisfy occupancy targets.
Meeting housekeeping and hygiene’s highest standards to create a safe work space.
Ensuring service facilities are well maintained and meet all standards.
Monitoring supply needs, ordering food and supplies and monthly stocktaking(FIFO)
Managing finances, assets, expenditures and payroll according to budgets.
Inspecting completed work for conformance to blueprint standard specifications
Recruiting and interviewing on location, achieving 100% controllable staff retention.
Organizing events and functions and in house trainings in quality service delivery.
Meeting established standards and Key Performance Indicators for the business.
Preparing menus, supervise kitchen preparation and food presentation techniques.
Conducting and orientation of staff and guests to emergency evacuation procedures.
Maintaining first aid room, equipment, supplies and attending to First aid needs.
Responses to requests with a sense of urgency, corrective action & timely follow-up.
Managing and keeping a healthy cash flow system in a way that meets company requirements.
Management Trainee Program – November 2000 – December 2002
Intercontinental Hotel Group – Holiday Inn Express – Zimbabwe
Developed and executed marketing strategies to cultivate the brand with new ideas.
Ensured compliance with licensing laws, healthy, safety and statutory regulations.
Analysing business forecasts, fostering product knowledge in existing market trends.
Planned work schedules for all personnel, teams and departments in the hotel.
Met and greeted guests, VIPS, especially during busy service periods
Setting sales and revenue targets and developing appropriate departmental budgets
Performed orientation and training for all staff and closely monitored their performance to ensure compliance with brand and service standards.
Providing innovative concepts’, maximising guest satisfaction with efficient systems, procedures, innovative marketing, exceptional guest relations and solid leadership.
Won apex award in sales and silver in Outstanding guest relations and Superior hotel
Education: University of Luzern- Switzerland
M.Sc. – Leisure and Tourism – Nov 1999
MBA- Strategic Planning – Nov 2003