Technical Solution Consultant - Storage Engineer
Storage Engineer at Hewlett Packard Enterprise .
Seeking a position to utilize my skills and abilities in an effective manner and to have a better career growth position which would enable me to grow while fulfilling organizational goals professional growth while being resourceful, innovative and flexible.
2008 to 2012
B.E (Industrial Engineering & Management) at Dr. Ambedkar Institute of Technology, Bangalore
2006 to 2008
Higher Secondary Education(XII) at Presidency PU College, Bangalore
1996 to 2006
Senior Secondary Education(X) at Bishop Cotton Boys’ School, Bangalore
Sept 2015 to Present
Technical Solution Consultant at Hewlett Packard Enterprise
HEWLETT PACKARD ENTERPRISE August 2017 to date
Technical Solution Consultant (Storage Engineer)
Great experience with storage products – HPE MSA, MSL, NAS and SAN
In-depth understanding of storage industry and technical trends
Familiarity with storage protocols SCSI, iSCSI, Fibre Channel, NFS, CiFS , Brocade switches
Ability to analyze profitable use of information technology
Good understanding of replication and snapshot methodologies used in enterprise storage environments.
HEWLETT PACKARD ENTERPRISE Sept 2015 to August 2017
Technical Solution Consultant (Server Engineer)
Providing effective IT assistance across all aspects of the business.
The position is responsible for supporting and maintaining DL/ML/BL (Industrial Standard Servers) Servers on Windows, Linux and VMware platform.
Also Technical support for Virtual Connect which is a new Virtualization technology from Hewlett-Packard Enterprise (HPE) that de-couples fixed blade server adapter network addresses from the associated external networks so that changes in the blade server infrastructure and the LAN and SAN environments don’t require a complex choreography among server.
Technical support for One View Software which provides management tools for converged infrastructure and are used by system administrators to provision, control, and manage software-defined data center components. System administrators use one unified interface, HP One View to automate data center maintenance and management tasks.
Issue resolution within the Specified SLA (Service Level Agreement).
Work closely and bridge any gap between the onshore and offshore teams and maintain strong communication across all aspects of the tasks.
Also topped in maintaining high quality service and have earned the 100% Percent TCE (satisfaction) score and awarded the best performer at the month of February 2016.
Dec 2014 to Aug 2015
SSR-2A L1 Engineer [Service Desk] at UNISYS INDIA PRIVATE LTD (Bangalore, India)
IT Service Desk provides essential support for information technologies at Baxter International.
Have Service Desk staff work in a dynamic, fast-paced call center that provides services over the phone, through e-mail, phone, Chat and in person (for walk-in customers).
Service Desk staff are responsible for ensuring customer satisfaction in every step of problem resolution. Staff members are required to track detailed information about each customer’s service need in an incident management system.
Then document their diagnostic steps and communications with the customer as they troubleshoot the reported problem.
Technical support for Desktops/Laptops and Baxter Applications.
Active Directory account creation and many other Baxter application accounts.
Excellent verbal and written communication skills.
Strong customer service experience.
July 2013 to Dec 2014
Infrastructure Engineer at MPHASIS
Building, Monitoring and Notification of events that are logged by customer via various entry points (Phone/Web/Machine generated events) via a Tool called RADAR.
Managing customer relationships and to ensure higher degree of customer satisfaction by following up with engineer’s for faster resolution and to meet the Timelines.
Active engagement with Onsite Co-Ordination team for Field Engineer Assignment and follow-up with Field CE’s for closure.
Recognized as a significant contributor of the team
o December’13 – Top Performer
o May’14 – Top Performer